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Shift Notes, Empty Shifts & Cost Breakdown | 12/11/2026

What’s New?

Shift Notes – Add notes to any shift from the new Notes section in the shift modal, on desktop and in the mobile app. Choose Note for {first name} for something the person on the shift should see, or Manager note for something only managers see. Staff see their notes in the Droppah app and their roster email once the roster is published, and any changes reach them at the next publish. See Shift Notes.

Empty Shifts in Resources – Empty shifts now have their own row at the top of the Resources view. Drag one onto a person to assign it, or drag a shift into the row to take someone off it. Matching empty shifts on the same day are grouped with a count. See Empty Shifts.

Remove Person – New in the shift modal’s options menu. Takes someone off a shift and leaves it as an empty shift, ready to reassign. See Covering a Shift When Someone Can’t Work.

Shift Cost Breakdown – Click Roster Cost or Actual Cost in the shift modal to see the rates that make it up: each stretch of time, the rate it’s paid at, and why.

Add a Shift Alongside Another Team’s – If someone already has a shift for another team that day, you can now add a shift for your team too. In the Resources view, hover over their day and click the + that appears on the right.

Fast Food Industry Award – The Fast Food Industry Award 2020 can now be loaded from Import Award in the options menu on Manage > Pay Grades, alongside the Hospitality and Restaurant awards.

Duplicate Pay Grade – Copy a pay grade, including its pay rules and rates, from the options menu when editing it.

Improvements

Note Icon on Shifts – Shifts with notes show a note icon on the Roster and Resources tabs and in the mobile app. Hover over it to see how many notes there are.

Suggestions in Resources – The suggestions beside the search bar (Paste plan, Copy last week, Fill “X” gaps and Save as plan) now show in the Resources view too.

See Where a Shift Can Go – When you drag a shift in the Resources view, every spot on that day that can take it is outlined. Availability, time off and employment start date are now checked as soon as you drop it, rather than when you save.

Empty Shift Search – Search for Empty shift in the Roster or Resources view to show only empty shifts.

Clear Empty Shifts – Clear Empty Shifts… is now in the options menu in the Resources view. On a published week with more than three empty shifts on any day, you’ll also see Clear empty shifts beside the search bar.

Shifts With No Pay Rate – A shift for someone without a pay rate now shows a notice that it’s costed at $0, with a link to help setting up costs.

Age and Length of Employment – A person’s record now shows their age next to their date of birth, and how long they’ve worked for you next to their employment start date.

Link Xero Employees – Linking employees from Xero Payroll now brings across their date of birth and employment type too.

Fixes

Rostered hours on the calendar now include empty shifts.

Roster warnings now update for the person taken off a shift when it’s reassigned.

Overtime rule allowances are now sent to PayHero correctly.

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