Someone’s called in sick, or something’s come up and they can’t make their shift. You can sort out cover without rebuilding the day.
If you know who’s covering
Open the shift and choose Change Person from the options menu in the top right of the modal. Pick who’s covering from the list of available people. To bring someone in from another team, switch teams in the list. See Rockstar Shifts.
If you don’t know yet
Open the shift and choose Remove Person from the options menu. In the Resources view, you can also drag the shift up into the Empty shifts row.
The shift stays on the roster as an empty shift, with the same work group, times and break. If you don’t need the shift at all, use Delete Shift instead.
When you’re ready to fill it, you have three options:
Assign someone yourself. In the Resources view, drag the empty shift onto the person you want. If they’re not available that day, Droppah will let you know. You can also open the shift and pick someone.
Let Droppah pick. Click Fill “X” gaps and Droppah will assign someone based on availability, maximum hours and your rostering settings. Fill works on every empty shift on the week, so if you only want to cover this one, assign it yourself. See Fill Empty Shifts.
Bring in someone from another team. See Rockstar Shifts.
Publish the roster again
Nobody is notified of the change until you publish the week again. Until then, the person you took off can still see the shift in their app.
When you publish, anyone whose shifts have changed is preselected to be notified, including the person you took off and the person covering. Publish once you’ve found cover so everyone knows where they stand. See Publish Rosters.
Frequently Asked Questions
Does the employee need to request cover first?
No. Cover requests are for employees who want to swap a shift themselves. As a manager, you can change who’s on a shift at any time. See Swapping Shifts with Cover Requests.
Will the person I took off the shift be told?
Yes, once you publish the week again. Until then, the shift still shows in their app.
What if I can’t find anyone?
Leave it as an empty shift and publish anyway. The person you took off is notified, and your staff won’t see the empty shift. When you find cover, assign them and publish again.
Can I put the original person back on?
Yes. Drag the shift back onto them, or open it and assign them again.