Swapping Shifts with Cover Requests

Got a shift you can’t work? No stress. Use Cover Requests in the Mobile App to see if another employee can take it off your hands.

You'll need access to the mobile app to submit or receive cover requests. If you don't have login access for the mobile app, check in with your Droppah administrator. You can learn more about the mobile app here: Employee Mobile App 

Sending Cover Requests

To send a cover request, simply tap on the shift you'd like to request cover for, then tap the purple Request Cover button. 

You can then choose a co-worker to send your request to from the Select a co-worker list. A list will drop down from the top of the screen, showing all team mates who could be eligible for this shift. This will be co-workers who also use Droppah mobile, are available for those shift times, and are also set up to work against that type of shift. If anyone you expect to see is missing from the list, you'll need to check with a Droppah manager or administrator to learn more. 

If desired, you can also add a note letting them know why you'd like them to cover your request. Keep in mind your co-worker can decline your request, and managers may also see your note, so keep it friendly! Then tap Send Request. 

The submitted request will show the details you sent. An indicator over your profile icon will show the shift is pending cover, and you can choose to cancel the cover request if needed. 

You'll receive in-app notifications each time the status of your request is updated:

See the FAQ below to learn more about what happens when your request is approved or declined. 

Responding to Cover Requests

If a co-worker has asked you to cover their shift, you'll receive a notification by email, as well as a push notification from the Droppah app (if enabled).

You can respond to the request by tapping the 'Respond to Cover Request' button in the email, or by tapping on the app notification. In the screen that appears, add a note to let your co-worker know a little bit about your response (note that your manager may also see this), then choose your response - you can Accept or Decline the request.

If your company requires manager approval for cover requests, you'll see a handy note below the Decline/Accept buttons letting you know that you'll still need to wait for a team manager to give the go ahead before.

If you accept the cover request (and your manager approves it, if required), you'll see an in-app notification, and your roster for the week will be automatically updated to include the new shift.

Approving Cover Requests (for Managers & Administrators)

If your account has the 'Requires Approval' setting turned on (learn more here: Company Settings - Cover Requests), any accepted cover requests will require approval before they're fully confirmed. 

Once the co-worker accepts the cover request, an email notification will be sent to any Team Managers on the Team the shift is for. If no Team Managers are found on the team, the email notification will be sent to any Admins in the Droppah account instead. 

 

Click the 'Respond to Cover Request' button to approve or decline the request, and you'll be taken to the following window:

Add a note for the employees involved to see in the 'Respond...' field (if you want!), then approve or decline the cover request. Both employees will be notified of your response via the mobile app, and if you approve the request then the roster will be automatically updated. 

Frequently Asked Questions 

How do I access the mobile app?

To access the mobile app, you'll need to be Invited into Droppah by a manager or administrator. Make sure you've Accepted the Invite, then learn more about accessing the mobile app here: Employee Mobile App

Why isn't the Request Cover button appearing on a shift?

The Request Cover button will only appear if your administrator has enabled cover requests, and the shift you'd like to request cover for is in the future.

What happens when the request is approved (or declined)?

If the cover request is accepted and approved, you'll see notifications in app and your roster will be automatically updated. You can tap the notification to see any notes from your co-worker or manager. 

If your co-worker declines the cover request, the shift will still be yours. You can tap the notification to see any notes from your co-worker or manager. You can try submitting a cover request to another co-worker, or reach out to your manager for other options. 

If your manager declines the cover request, the shift will still be yours. You can tap the notification to see any notes from your co-worker or manager. Your manager may have provided a note letting you know why the request was declined, which may guide what you do next. You can try submitting a cover request to another co-worker, or reach out to your manager for other options.