In order to view the subscription menu you will first need to be logged in as the Droppah account Owner. If you're not sure who the current Owner is, you can click on the drop-down menu to the top right of the screen. Select Settings, then navigate to the Admins tab, as seen here:
Click on My Accounts in the drop-down menu.
Then click Subscription to view and manage your subscription details.
The subscription area has three tabs you can choose from - Subscription, Payment Details, and Invoice History.
From the subscription tab you can view the plan details for your accounts, subscribe accounts, transfer ownership to other users, or cancel subscriptions you no longer need.
Subscribing Your Account
Click the green Subscribe button next to the company you wish to subscribe.
The following pop-up will display, confirming your pricing plan. Click Next and confirm your Billing Details.
If you haven't already entered a Payment Method previously, you'll be able to select one on the Payment Method tab.
You can click + Credit Card will take you to add your card details for payments. Fill in your card details and click Submit.
Alternatively, click Direct Debit to complete the Authority to accept Direct Debits. Enter the bank account details you will be using to pay the subscription costs and ensure you read and understand the terms and conditions linked, before clicking Authorise.
Once you've submitted a payment method, you'll be directed to the Review screen where you can review the details you've submitted, before you check the box to accept the Subscription Agreement, and click Subscribe.
A final pop up will confirm the completion of the subscription.
Adding a New Droppah Account
You're able to add new Droppah accounts to your existing subscription directly from the 'My Accounts' section of the Subscription page. Click on the 'New Account' button in the top right to begin.
This will display the 'New Account' pop-up window. First select the Product option for Droppah and fill out the Account Name field. Once complete, click the 'Create' button to get started with a new Droppah account on a 14 day free trial.
If you wish to transfer the ownership of your Droppah company to one of your Admin users you can find a guide in our Transferring Ownership support article.
If you wish to cancel the subscription for an account you no longer require, you can select Cancel Account from the options button seen here:
Select Cancel Account to close an account. This is permanent and should only be done when the company will not be processing any more pays in PayHero. If you need to reinstate a cancelled account please contact firstname.lastname@example.org.
The Payment Details screen allows you to manage the contact details and selected payment method for your subscriptions.
Click Edit if you wish to edit any of your billing details.
Once successfully verified, the Payment Method in use will be displayed in the Subscription Payments section of this screen.
If you need to change cards, click Edit. You'll be prompted to go through the credit card verification process again.
Note that you cannot remove the card. If you are no longer using PayHero, cancelling the account (see above) will prevent any future charges. Alternatively, if you wish to change between credit card or direct debit payments please contact us at email@example.com.
You can download your historical invoices on the Invoice History screen.
Invoices will also be issued via email to the Billing Email address specified in your Payment Details.