When someone in your team submits a Time Off or Cover Request in Droppah, it's automatically sent to the right people for review and approval.
This article explains who receives each type of request.
Team Managers
If a team has one or more Team Managers, they’ll receive notifications for Time Off and Cover Requests submitted by their team members. Managers receive an email when a new request is submitted.
Tip: You can find out which manager has access to which team under Manage > Teams.
Admins
If there’s no Team Manager assigned to the team, requests go directly to all Admins.
In this case, the admin will receive an email notification instead when a new request comes in.
Tip: You can find a list of Admins under Manage > Access
Tip: Admins can also disable/enable Cover Requests under Settings → Calendar.
Employees (Cover Requests)
When an employee requests cover for a shift, the request first goes to the Employee they selected.
They are then notified by email and in the app, and can accept or decline the request.
If your organisation has Require Approval turned on, once an employee accepts, the request is sent to the Team Manager for final approval (or to an Admin, if no manager).
Frequently Asked Questions
Why hasn't the Team Manager received a time off/cover request email?
Why hasn't the Team Manager received a time off/cover request email?
If a Team Manager hasn’t received a time off/cover request email, confirm they have access to the Team the Employee is requesting time off/cover from.
You can find out which manager has access to which team under Manage > Teams.
What if an Admin wishes to receive email notifications for requests?
What if an Admin wishes to receive email notifications for requests?
Admins will only receive email notifications for requests if there are no Team Managers assigned to the team the employee is requesting time off/cover from.
If an Admin wishes to always get notifications, regardless of whether the team has Team Managers already, they can set themself up with another profile as a Team Manager assigned to all teams. This would need to be done with a different email address from the one they use for Admin access. See: Adding Team Managers
Do employees get notified when their request is approved or declined?
Do employees get notified when their request is approved or declined?
Yes. Employees receive an email and an in-app notification when their Time Off or Cover Request has been approved or declined.
How do I set up a Team Manager to receive emailed requests?
How do I set up a Team Manager to receive emailed requests?
You can add a new team manager under Manage > Access > New Team Manager. From here, enter their details and make sure to assign them to any teams they need to receive requests for
Can a Team Manager change the email they receive requests to?
Can a Team Manager change the email they receive requests to?
Email requests get automatically sent to the same email that a Team Manager uses to log in. Team Managers can change this email address by clicking on the company logo in the top right and selecting My Profile from the drop-down menu.
On the next page, click on Edit to update the email address associated with this account
Once saved, a verification email will be sent to the new email address. Simply follow the steps to finalise updating the email address.