If your Droppah account is integrated with PayHero for payroll, administrators and team managers will have the option to approve time. Approving time sends it to PayHero, ready for pay day.
Before approving time, you can check that it's accurate and make any changes as needed in the Calendar, using either the Resource View or the Timesheet View.
Approving Time
Once your employees have finished clocking in and out for the week, their time can be approved and sent to PayHero. When you're ready to approve time, navigate to the Timesheet View tab in the calendar.
Employees are grouped by Team, allowing you to easily send time for the correct employees in one go. Simply select the Team you wish to send time for from the Team selection in the top right, or choose All Teams to approval all employees at once. Then click Approve.
A pop up will confirm the Team and dates you're approving:
Click Approve to confirm and send the time to PayHero. A pop up will confirm whether all time entries have sent to PayHero successfully.
Troubleshooting Issues
If any time entries are unable to be sent to PayHero, you'll see a warning. The top of the pop up will confirm how many time entries were able to successfully send to PayHero, and the remaining time entries will be listed below with the details of the issue that's occurred.
The warnings you may encounter are detailed below. Click one of the warnings to learn more about how to correct it. After correcting any warnings you've encountered, repeat the Approve process detailed above to resend your time entries to PayHero.
This means the employee hasn't been synced between Droppah and PayHero. Ensure they've been set up in PayHero, and that their Display Name is an exact match between both systems. Then sync the integration, as seen here (making sure you tick 'Create Employees' in the sync confirmation pop-up): PayHero Integration
This means a time entry has been created directly in PayHero, which conflicts with the time entry from Droppah. Delete the time entry from PayHero if you wish to send this time entry from Droppah.
This means the Work you've selected in PayHero isn't set up for recording time. To correct this, navigate to Manage > Work in PayHero, and set the 'Timesheet Pay Item'.
This means the time entry has already been sent to PayHero previously, and has since been included in a pay. Time entries which have been included in pays can't be edited, as they are locked by PayHero, which you can learn more about here: Why do time and leave entries show as Paid?
To resolve this, remove the affected employee(s) from the pay in PayHero, then try approving the time from Droppah again.
This means the time entry falls before the employee's Start Date, or after their Finish date. You can check and correct these dates on the employee's Employment tab in PayHero.
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