When approving time, if any timesheets can't be sent to PayHero, a warning modal will appear. The top of the pop-up will confirm how many time entries were successfully sent to PayHero, and the remaining unsuccessful time entries will be listed below with the details of the issue that occurred.
The warnings you may encounter are detailed below. Click one of the warnings to learn more about how to correct it. After correcting any warnings you've encountered, head back to the timesheets page and click Approve to resend your time entries to PayHero.
Person not linked with PayHero
Person not linked with PayHero
This means the employee hasn't been synced between Droppah and PayHero. Ensure they've been set up in PayHero, then select the appropriate record you wish to link them to via their record in Droppah:
Work Group not linked to a PayHero work
Work Group not linked to a PayHero work
This means the Work Group in Droppah hasn't been linked to a Work option in PayHero. Navigate to Manage > Work Groups in Droppah and ensure each of your Work Groups has the appropriate 'PayHero Work' set. This defines which Work option the time will be allocated to in PayHero.
This entry overlaps with another and cannot be saved
This entry overlaps with another and cannot be saved
This means a time entry has been created directly in PayHero, which conflicts with the time entry from Droppah. Delete the time entry from PayHero if you wish to send this time entry from Droppah.
User is not correctly authenticated
User is not correctly authenticated
This error most likely indicates your payroll integration is no longer correctly authorised. This can occur if the person who originally set up the integration no longer has the right access levels in Droppah or your payroll system.
To resolve this, an Admin can disconnect and reconnect PayHero integration. This can be done via Settings > Integrations.
There is no timesheet pay item on this Work
There is no timesheet pay item on this Work
This means the Work you've selected in PayHero isn't set up for recording time. To correct this, navigate to Manage > Work in PayHero, and set the 'Timesheet Pay Item'.
This time entry cannot be changed because it is included in an active pay
This time entry cannot be changed because it is included in an active pay
This means the time entry has already been sent to PayHero previously, and has since been included in a pay. Time entries which have been included in pays can't be edited, as they are locked by PayHero, which you can learn more about here: Why do time and leave entries show as Paid?
To resolve this, remove the affected employee(s) from the pay in PayHero, then try approving the time from Droppah again.
This time entry is outside of the Person's employment dates
This time entry is outside of the Person's employment dates
This means the time entry falls before the employee's Start Date, or after their Finish date. You can check and correct these dates on the employee's Employment tab in PayHero.